I can’t lock my felyx e-bike?

  1. Check in the app whether you are within the green service area. You can only end a ride and lock the bike if you are within this area.
  2. Location and connection: Make sure your phone’s internet and GPS connections are working properly. Close the app completely and reopen it.
  3. Kickstand and cleanliness: Place the e-bike securely on its kickstand.
  4. If you really can’t end the ride via the app, please contact Felyx Customer Service straight away on 085 208 0470. They can end the ride remotely to ensure you don’t incur any additional charges.